• Each reservation must purchase of one (1) bottle of Black Oolong Tea per guest. This purchase serves as a non-refundable deposit and confirms your seat at Chiikawa Ramen Buta Hong Kong.

• The Oolong tea can be enjoyed during your meal or taken away as a souvenir.

• This policy applies to all guests aged 3 and above. Children under 3 years old who do not occupy a seat are exempt.

• Guests without a confirmed Oolong Tea purchase will not be granted admission.

• All reservations are non-transferable and may not be resold or used by anyone other than the original purchaser.

• No substitutions or menu exceptions will be entertained.

• Sharing a single bowl among multiple guests is not permitted.

• All bookings must made via our Kkday or our official online reservation platform.

• Walk-in guests will not be accepted under any circumstances temporary

• Dining period is 60 minutes starting from the reserved time. Please arrive on time to enjoy the full experience.

• Each booking allows for a maximum of four (4) guests per reservation.

• We are unable to accommodate larger parties or combine multiple bookings into one group.

• Please arrive at least 15 minutes before your reserved time to allow for check-in, ordering, and browsing merchandise.

• If you arrive late, your reservation may be automatically cancelled and your seat released without refund or rescheduling.

• Kindly avoid queuing in the waiting area as space is limited.

• A confirmation email will be sent upon successful booking. It is the guest’s responsibility to ensure the accuracy of all submitted information.

• You may asked to present a valid photo ID matching the name on the reservation. Failure to do so may result in denial of entry.

• No cancellations, refunds, or modifications will be permitted once a reservation is confirmed.

• This includes date, time, number of guests, and purchased items.

• All guests are expected to conduct themselves respectfully within the premises, during queuing, dining, and merchandise browsing.

• We reserve the right to refuse service or entry to any guest who does not adhere to the house rules, staff instructions, or behaves in a disruptive or disrespectful manner.

We accept the following payment methods: Cash, Visa, Mastercard, American Express (Amex), Alipay, and UnionPay.

• Only guests who dine at the restaurant are eligible to purchase merchandise. Merchandise-only or drinks-only orders are not accepted.

• Merchandise availability is not guaranteed and depends on daily stock and operational conditions.

• Purchasing a reservation ticket does not guarantee the ability to purchase merchandise.

• Purchases intended for resale are strictly prohibited.

• Re-entry into the shop is not allowed once your dining session is complete.

• Drink items may be subject to purchase limits depending on stock availability.

• Trading or swapping activities within the restaurant or the mall’s public areas are strictly prohibited as they may disturb other guests.

• If disruptive behaviour such as shouting or item swapping occurs in common areas, merchandise sales may be suspended without notice.

• The restaurant is not responsible for any disputes between guests. We kindly ask all visitors to behave respectfully.

• To ensure safety and smooth operation, please follow all instructions from our staff. Entry or service may be denied to those who do not comply.

• In the event of adverse weather conditions, accidents, or other force majeure, the experience or event may be changed, delayed, or canceled, please stay tuned for updates on our official website and social media channels.

• All terms and details listed on this page are subject to change without prior notice. Guests are advised to check for updates before visiting.